FAQs

ABOUT US

AB Skinny offers women pants designed for a life in motion. Our range of Skinny Pants emphasizes QUALITY, COMFORT and STYLE. We travel near and far in search for the finest materials and fabric innovations to bring you the perfect blend of style with substance. From 37 unique colors to choose from, we hope you will find the perfect pair of jeans for you. 

IS IT SAFE TO SHOP WITH YOU?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

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      SHIPPING

      WHEN IS MY ORDER SHIPPED? 

      All orders will be shipped within 24 hours upon payment confirmation. 

      WHERE DO YOU SHIP FROM?

      We ship out from Bangkok, Thailand.

      HOW LONG DOES IT TAKE TO RECEIVE MY PACKAGE?

      Typically orders will arrive at your shipping address within 5 to 8 business days, depending on the location of your country. 

      HELP! I HAVE NOT RECEIVED MY PACKAGE. 

      If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately.

      IMPORT DUTIES & TAXES

      Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and AB-SKINNY encourage you to be aware of these potential costs before placing an order with us.

      If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be destroyed by customs and we will not refund you any amount.

      All our packages are shipped out from Bangkok, Thailand.

      *Please feel free to email us if you have other questions not mentioned here: sales@ab-skinny.com

      **AB-SKINNY does not profit from any duties, taxes, admin charges that are charged by destination customs or DHL Express.

      For EU customers, please click to learn more about duties and taxes in the EU: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

      For more information regarding duties and taxes, please click: https://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html

      For an estimate of duties and taxes to be paid, please use this online calculator: https://customsdutyfree.com/duty-calculator/

      ORDER AND REFUND

      Returns

      1. Return Due To Change Of Mind

      AB-SKINNY will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

      *Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

       

      Once returns are received and accepted, the refund will be processed. We will notify you once this has been completed through email.

       

      (AB-SKINNY) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

      2. Warranty Returns

      AB-SKINNY will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.

      Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

      Upon return receipt of items for warranty claim, you can expect AB-SKINNY to process your warranty claim within 7 days.

      Once warranty claim is confirmed, you will receive the choice of:

      (a) refund to your payment method

      (b) a refund in store credit

      (c) a replacement item sent to you (if stock is available)

      3. Process a return

      Please email us at sales@ab-skinny.com

       

      PAYMENT INFORMATION

      IS IT SAFE TO USE MY CREDIT/DEBIT CARD ON YOUR SITE?

      Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

      WHAT FORMS OF PAYMENT DO YOU ACCEPT?

      Currently, we accept PayPal and Credit/Debit card payment through Shopify Payments for all orders. 

      I HAVE A QUERY OR ISSUE WITH MY PURCHASE.

      Please send us an email and we will respond to you within 24 hours. 

      Thank you for shopping with us!

      PRODUCT INFORMATION

      WHICH PART OF MY WAIST SHOULD I MEASURE?

      Please measure your High-Waist around your belly button to determine the waist size.

      DOES THE COLOR BLEED DURING THE FIRST-WASH?

      All our pants go through a heating and washing process before packing. However as a thumb or rule, we recommend to always First-Wash new clothing separately. This rule applies to all NEW clothing no matter where you purchase it.

      CAN IT BE MACHINE WASHED?

      Yes, you can.

      CAN IT BE WASHED WITH WARM WATER?

      Yes, you can.

      DO YOU HAVE A RETURN POLICY?

      Yes we do. You may review our return policy under the 'Shop With Confidence' tab.

      Updated Feb 2021.